Jurnal Administro: Jurnal Kajian Kebijakan dan Ilmu Administrasi Negara
Jurnal Administro : Jurnal Kajian Kebijakan dan ilmu Administrasi Negara is a journal published twice a year (June and December) with open and free access. Jurnal Administro has been published since 2019 by LPPM UNIMA (ISSN: 2714-6413 and e-ISSN: 2714-6421) and recevied articel in Bahasa and English for being published. This Journal embraces manuscripts in the field of public administration in the form of book reviews and also article result of research and thinking result of Public Administration which keep growing. We invite lecturers, researchers, students of Public Administration and other related disciplines to submit articles on the results of field research, theoretical discourse, and document content analysis to Jurnal Administro : Jurnal Kajian Kebijakan dan ilmu Administrasi Negara. Starting from Volume 8, Issue 1 (2026), all journal issues are published on this website. All previous volumes and issues remain available on the former website (https://ejurnal.unima.ac.id/index.php/administro). As part of digital archive preservation, Volume 7, Issue 2 (December 2025) is maintained as the original record on the former website and is also provided on this website as a backup record.
Implementasi Program Pengelolaan Sampah Di Pasar Tondano Kabupaten Minahasa
T9his study aims to describe the implementation of the waste management program at Tondano Market and to identify the factors supporting and hindering its execution. The study is motivated by the waste problem, which has become a critical issue across various regions in Indonesia—including Minahasa Regency—particularly in traditional market areas that generate high volumes of waste. A descriptive qualitative approach with a case study design was employed, utilizing observation, in-depth interviews, and documentation involving three informants representing the Environmental Agency, market management, and vendors. The results indicate that (1) the program operates based on Law Number 18 of 2008, implemented through local regulations and Regent decrees, with clearly defined roles for the Environmental Agency, market management, and vendors. (2) Supporting factors include local government commitment, inter-agency cooperation, and strategies involving education, cultural approaches, and economic incentives through Waste Banks. Conversely, hindering factors include budget and infrastructure limitations, inadequate physical market conditions, low visitor awareness, and significant fluctuations in waste volume. Overall, the program is functioning well and has been accepted by the community; however, its sustainability depends on facility improvements and the strengthening of regulations for market visitors.
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Kinerja Dinas Sosial Dalam Penyaluran Bantuan Lansia Di Kota Bitung
This study aims to determine and describe the performance of the Bitung City Social Service in distributing social assistance for the elderly (elderly) in Girian District. Data analysis uses the Miles and Huberman model which includes data reduction, data presentation, and drawing conclusions. The results of the study indicate that the performance of the Bitung City Social Service in distributing assistance for the elderly in Girian District in terms of work quality has been running quite well, seen from the implementation of tasks in accordance with applicable procedures and service standards. In the responsiveness indicator, the Social Service shows the ability to respond to community needs and complaints, although there are still some obstacles in conveying information to aid recipients. Meanwhile, in the indicators: 1) timeliness, the implementation of aid distribution has not been fully optimal because there are still delays caused by the administrative process and validation of aid recipient data. 2) Delays in distributing social assistance to the elderly are caused by late submission of forms. 3) Problems with spending long bank queues. 4) The elderly are actually aged 60 years and above but the community considers the elderly to be aged 50 years. However, based on the research results, it can be concluded that the performance of the Bitung City Social Service in distributing assistance to the elderly in Girian District has been running quite well, but still needs improvement, especially in the aspect of timeliness.
Implementasi Sistem Informasi Dan Aduan Online Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Minahasa
This research aims to understand, describe, and analyse the implementation of the Online Information and Complaint System at the Investment and One-Stop Integrated Service Office of Minahasa Regency. The research method used is qualitative descriptive. The number of informants in this study is 7 (seven) people. Data collection used observation, interviews, and documentation techniques. Data analysis through data reduction, data presentation, and conclusion drawing. Using indicators/sub-focus: Communication, Resources, Disposition, and Bureaucratic Structure. The research results indicate that the implementation of the online information and complaint system at the Investment and One-Stop Integrated Service Office of Minahasa Regency is not yet optimal or functioning as it should. This is evidenced by the limited communication and socialisation of the system to the public, and the underutilisation of information media. In terms of resources, the number of personnel is considered sufficient, but the quality of competence, budget support, and technological infrastructure still need to be improved. Disposition, the ability of employees to adapt to digital systems is not uniform, commitment to rapid response is not supported by strong oversight mechanisms, and there is still a perception that the system is a monitoring tool that adds to the workload. In terms of bureaucratic structure, there is an unclear division of tasks, weak coordination, suboptimal monitoring mechanisms, and the lack of regular and continuous SOP evaluations. Therefore, there is a need for increased socialisation, strengthening of human resource capacity, development of technological infrastructure, and improvement of organisational governance to enhance the effectiveness of public services at the DPMPTSP of Minahasa Regency.
Sistem Informasi dan Pengelolaan Aduan Online
Efektivitas Penanggulangan Bencana Banjir oleh Badan Penanggulangan Bencana Daerah Kabupaten Minahasa
This research aims to find out, analyze, and describe the pre-flood mitigation procedures carried out by the Regional Disaster Management Agency (BPBD) Minahasa Regency. This research is based on floods which are one of the disasters that often occur in Minahasa Regency and cause significant social, economic, and environmental impacts for the community. The method used is qualitative descriptive with data collection techniques through observation, semi-structured interviews, and documentation. The results of the study show that the pre-flood mitigation procedure has not been fully implemented according to the expected stages. (1) the flood-prone map has not been updated since 2012 and has not been supported by the Disaster Risk Assessment (KRB) and Disaster Management Plan (RPB) documents. (2) Disaster socialization has been implemented, but has not been carried out routinely and continuously. (3) preparedness training has been carried out, but is still limited to certain groups. (4) reforestation programs in the upstream region have not been implemented and is still in the planning stage. This finding shows the need to increase capacity and strengthen pre-disaster mitigation programs to support sustainable flood risk reduction, increase community preparedness, and strengthen the implementation of disaster management in Minahasa Regency.
Akuntabilitas Pengelolaan Dana Desa Di Kampung Bebu Kecamatan Tamako Kabupaten Kepulauan Sangihe
This study aims to explore and analyze public service accountability at the Tinoor 2 Village Office in Tomohon City, using a descriptive qualitative method. Data collection was conducted through observation, in-depth interviews, and documentation. The research focus is directed toward four main indicators of public service accountability. The findings indicate that public service accountability at the research site has not been running optimally, marked by several key findings: [1] service transparency remains low due to the lack of official information media and inconsistent explanations from officials; [2] service timeliness often fails to meet established standards due to low official discipline, document backlogs, and administrative errors; [3] officials' responsiveness to community needs and complaints remains low, characterized by slow initial responses and the absence of a formal complaint system; and [4] the utilization of information technology in service delivery is still dominated by manual systems, compounded by the low digital capabilities of officials and the unavailability of online services.
Analisis Kualitas Pelayanan Di Kantor Kelurahan Perum Maesa Unima Kecamatan Tondano Selatan
This study aims to critically analyze the quality of public service in the administration of domicile transfer letters at the Perum Maesa Unima Sub-District Office, South Tondano District, focusing on three primary indicators: service quality (time, procedure, officer attitude, facilities), determinant factors, and structural constraints. Employing a qualitative descriptive-critical approach, data were collected through direct observation, in-depth interviews, and document review. The research findings reveal a substantial gap between procedural compliance and the reality of service on the ground, identified through three main points: (1) Service quality is characterized by procedural efficiency but trapped in structural vulnerability, where the entire service process relies on a single officer (the Sub-District Head), creating a bottleneck that threatens service consistency; (2) Information delivery remains pseudo-written, where the absence of a queue system and written information boards forces the community into information asymmetry, making them dependent on verbal explanations; (3) Determinant factors such as officer commitment and empathetic communication function as compensatory mechanisms for institutional weaknesses, where the personal goodwill of officers masks the absence of a modern, system-based service infrastructure.
Peran Masyarakat Dalam Mewujudkan Pemerintahan Yang Akuntabel Di Desa Tandengan Di Kabupaten Minahasa
This study aims to critically evaluate the role of the community in realizing accountable governance in Tandengan Village, Minahasa Regency, amid the gap between participatory regulations and grassroots governance realities. Employing a critical descriptive qualitative approach, data were collected through in-depth interviews, participatory observation, and documentation studies, and analyzed using the interactive model of Miles, Huberman, and Saldaña. The findings reveal a substantial gap between procedural compliance and reality on the ground, identified in three main points: (1) Community participation experiences sharp polarization, where physical involvement through mutual cooperation fails to transform into meaningful social control during supervision and evaluation; (2) Government accountability is trapped in administrative formalism and vertical reporting, while horizontal accountability to the community as the sovereign owners of funds remains weak due to information asymmetry; (3) Determining factors such as the culture of mutual cooperation and open leadership paradoxically create tokenistic participation dominated by local elites, neglecting marginalized groups.
Akuntabilitas Pelayanan Kantor Kelurahan Tinoor 2 Kota Tomohon
This study analyzes the accountability of village fund management in Bebu Village, Sangihe Islands Regency, against the backdrop of a corruption case involving three key elements of the village government during 2019-2022. Using a qualitative approach with a case study design, data were collected through observation, in-depth interviews, and documentation. The findings reveal that village fund management during the case period was not accountable, characterized by procedural irregularities, absence of legitimate records with indications of fictitious transactions, reports withheld from authorized parties, and an absence of transparency. In the post-case period, management has begun moving toward greater accountability, though a reactive recording culture persists and detailed reports have yet to reach the community as a concrete basis for oversight. The determining factors in village fund management in Bebu Village are village apparatus competence, oversight, and community participation, which operate in an interrelated manner. Weak technical competence was compounded by low integrity among village officials. Oversight failed not because of limited supervisor capacity, but because the materials and space necessary for oversight were actively suppressed. Community participation in development activities was high; however, reluctance to engage with the formal village governance system created its own challenge in meeting the competence requirements of village apparatus.
Pengelolaan Aset Milik Daerah Di Inspektorat Provinsi Sulawesi Utara
This research aims to understand, describe, and analyze the Management of Regional Assets in the General and Financial Subdivision of the North Sulawesi Provincial Inspectorate. The research method used is qualitative descriptive. Data collection used observation, interviews, and documentation techniques. Data analysis through data reduction, data presentation, and conclusion drawing. The research results show that the management of regional assets/properties in the General and Financial Subsection of the North Sulawesi Provincial Inspectorate is not optimal. This is evidenced by the asset/property management process, which includes indicators, bookkeeping, inventory, maintenance, disposal, and reporting, facing obstacles or problems in its implementation. Where some employees assigned to this field do not have the appropriate educational background and have not undergone training, resulting in the existing employees being considered not yet competent in their jobs. Frequent occurrences of asset/item loss where they are not on-site, which impacts the asset/item management process. And sometimes there is negligence from employees who take office assets/items to their homes and forget to return them to their original place, causing difficulties for the manager in recording or managing those assets/items. Sometimes there are also issues such as assets/items that have just been used but are already damaged. The management of these assets involves third parties in the maintenance process, which requires a budget. However, the budget provided by the Provincial Government is very limited for asset management activities.
Pelayanan Surat Keterangan Tanda Lapor Kehilangan di Polres Minahasa
This study aims to analyze and describe the service process of the Certificate of Loss Report (SKTLK) at the Minahasa Regional Police. A qualitative approach was employed, with data collected through observations, interviews, and documentation. The informants in this study consisted of officers from the Integrated Police Service Center (SPKT) of the Minahasa Regional Police and members of the public who applied for SKTLK services. Data analysis was conducted through data reduction, data display, and conclusion drawing, while triangulation techniques were used to ensure the validity of the data.The findings indicate that: (1) socialization efforts have not yet reached all members of the community, and people often experience confusion regarding the required documents; (2) regarding the standard operating procedures, many applicants still have limited understanding of the requirements that must be fulfilled, and public knowledge of the jurisdiction of the Minahasa Regional Police remains low; (3) facilities and infrastructure are still inadequate, particularly in terms of the availability of computers, printers, and seating facilities; (4) service time is affected by the limited number of service counters, internet network disruptions, and discrepancies between the ideal service duration and the time actually experienced by the public; and (5) service officers have not received specialized or formal training related to SKTLK services. Therefore, enhanced public outreach and improvements in supporting facilities are necessary to optimize the implementation of SKTLK services.
Optimalisasi Peran Dinas Sosial Dalam Pemberdayaan Penyandang Disabilitas: Studi Kasus Kabupaten Minahasa
People with disabilities are an integral part of society that has equal rights to obtain social welfare. However, reality in the field often shows a gap between regulation and implementation of public services. This research aims to analyze the empowerment program for people with disabilities carried out by the Minahasa Regency Social Service. Using descriptive qualitative research methods, data was collected through in-depth interviews with four key informants, including the head of service, secretary, employees, and people with disabilities. The research results show that the role of Social Services varies based on four main indicators: facilitative, educational, representative, and technical. The role of education is considered optimal thanks to the cooperation with third-party organizations such as PPDI. However, the facilitative and representative role is still not optimal due to uneven data collection constraints and lack of funding cooperation with external parties. The technical role has tried to maximize in data collection despite being constrained by population administration.
Evaluasi Kualitas Pelayanan di Kantor Kelurahan Talete Dua Kecamatan Tomohon Tengah Kota Tomohon
This study aims to analyze the quality of public service at the Talete Dua Village Office, Tomohon Tengah Subdistrict, Tomohon City, focusing on three main indicators: service timeliness (reliability), service accuracy (assurance), and the courtesy and responsiveness of the staff (empathy and responsiveness). This research uses a qualitative descriptive case study approach, with data collected through in-depth interviews, observation, and documentation involving five village apparatus and two community members as informants. The results show that: (1) Reliability, service timeliness has not run optimally, as document completion takes between 3 to 10 working days against a two-day standard, with waiting times of 45–90 minutes, and operational delays occurring on 8 of 20 observed working days due to limited staff and uneven workload distribution; (2) Assurance, service accuracy remains low, with administrative errors such as misspelled names and mismatched population data still occurring, caused by the fact that around half of the staff are not yet proficient in computer operation and approximately 70% of the service process is still done manually; (3) Responsiveness, the courtesy and responsiveness of staff are still considered inadequate, with response times to community needs reaching 15 to 30 minutes and inconsistent attitudes shown toward the public, particularly during busy hours. Overall, the quality of service at the Talete Dua Village Office has not yet fully met the principles of effective, accurate, and responsive public service, so improvements in staff discipline, technical competence, technology utilization, and service attitude are needed.