“Analisis Kualitas Pelayanan Di Kantor Kelurahan Perum Maesa Unima Kecamatan Tondano Selatan”, JA, vol. 8, no. 1, hlm. 39–45, Jun 2026, Diakses: 7 September 2026. [Daring]. Tersedia pada: https://ejournalfish.unima.ac.id/index.php/administro/article/view/121