Kinerja Dinas Sosial Dalam Penyaluran Bantuan Lansia Di Kota Bitung

Abstract

This study aims to determine and describe the performance of the Bitung City Social Service in distributing social assistance for the elderly (elderly) in Girian District. Data analysis uses the Miles and Huberman model which includes data reduction, data presentation, and drawing conclusions. The results of the study indicate that the performance of the Bitung City Social Service in distributing assistance for the elderly in Girian District in terms of work quality has been running quite well, seen from the implementation of tasks in accordance with applicable procedures and service standards. In the responsiveness indicator, the Social Service shows the ability to respond to community needs and complaints, although there are still some obstacles in conveying information to aid recipients. Meanwhile, in the indicators: 1) timeliness, the implementation of aid distribution has not been fully optimal because there are still delays caused by the administrative process and validation of aid recipient data. 2) Delays in distributing social assistance to the elderly are caused by late submission of forms. 3) Problems with spending long bank queues. 4) The elderly are actually aged 60 years and above but the community considers the elderly to be aged 50 years. However, based on the research results, it can be concluded that the performance of the Bitung City Social Service in distributing assistance to the elderly in Girian District has been running quite well, but still needs improvement, especially in the aspect of timeliness.